WHAT THE FAQ?!
Here you will find our frequently asked questions
WHICH SIZE SHOULD I CHOOSE?
As a general rule, we recommend you choose the size you normally wear (also in baby tees)
Pulling out your favorite styles and comparing measurements on our size guide should help you decide!
Link to guide:
https://dinvintageshop.dk/pages/storrelsesguide-for-vores-egen-kollektion
TIP! If you are more into boxfit, you can +1 size
KAN JEG KØBE ET GAVEKORT?
JA! Et gavekort er en genial ide hvis du ikke ved hvad du skal finde på - eller er i tidspres, for vi sender det til din mail lige efter købet!
Du bestemmer helt selv hvad beløbet skal være på!
I RECEIVED A WRONG SIZE BABY TEE
You have 99.9% received the right size! 👍🏻 Baby tees ARE (as the name might reveal) children's tees! However, in American children's sizes - and intended for adults! That is they fit tighter and shorter than our regular unisex tees! We have measured them and assessed what corresponds to an adult XS
XS = 104 / 3-4 years*
S = 116 / 5-6 years*
M = 128 / 7-8 years*
L = 140 / 9-11 years*
XL = 152 / 12-13 years*
*You can NOT assume from the children's size numbers on the neck - a 14-year-old will, for example, drown in L - but XS/S are 👍🏻
PSST! You can see Alberthe in all sizes of baby tees on our size guide:
https://dinvintageshop.dk/pages/storrelsesguide-for-vores-egen-kollektion
KAN MAN ÆNDRE/TILFØJE NOGET I SIN ORDRE?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
MY DISCOUNT CODE IS NOT WORKING?
Have you checked that the items you have in the basket are not already discounted? This is most often the reason why your discount code does not work
HOW LONG DO I HAVE TO EXCHANGE?
You have 14 days from when you receive your order to return or exchange your order.
Flg: conditions must be met:
- You must send the product back as you received it (incl. free stuff, otherwise we will offset)
- You must not have used the product, washed it, or made it dirty
Click here:
https://return.shipmondo.com/dinvintageshopdk
KAN MAN RINGE TIL JER..?
Habitat has created a universal sizing system that aims to provide a unique reference for all countries. You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.
The Size Guide is conveniently available on the page of each product.
KAN JEG IKKE BARE SMS'E KUNDESERVICE?
Nope.. Vi vil enormt gerne at du tager skriftligt kontakt på mailen istedet (kontakt@dinvintageshop.dk)
Grunden er ret simpel; så vi har mulighed for at holde styr på hvad der er aftalt - på ét sted...
Hvis du har haste-spørgsmål vil vi anbefale at du ringer os op på 28 14 55 75 (man-fre 10-15)
KAN MAN MAILE JER...?
Habitat accepts the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
DELIVERY
HOW FAST DO YOU DELIVER?
- We usually send your package within 1-3 working days, you will receive an SMS and email with tracking when your order is ready.
- Pre-orders are, however, an exception - and if you have a pre-order for your order, you must expect everything to be sent together
- Orders made at the weekend, holidays & holidays are sent out on Monday..
- You will receive tracking when the order has been shipped. (and the money is only withdrawn when your order has been sent!)
WHAT DOES PRE-ORDER MEAN..?
Pre-order = advance order
When you ordered the item, it was clearly stated which week we aim to be able to deliver the item to you - that is , as soon as it is in stock with us again!
If the specified week is exceeded, you will be continuously notified.
You must pay attention to if you have several styles in your order, then your order will be sent together, your pre-order has landed here! Of course, we do not withdraw the money from your account until the goods have been sent!
KAN JEG AFHENTE PÅ JERES LAGER....?
We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact our customer service team if your delivery has not been received within the dates described.
SENDER I TIL ANDRE LANDE?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package 'returned goods' to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
RETURN & EXCHANGE
HOW LONG DO I HAVE TO EXCHANGE?
You have 14 days from when you receive your order to return or exchange your order.
Flg: conditions must be met:
- You must send the product back as you received it (incl. free stuff, otherwise we offset the value of the gift)
- You must not have used the product, washed it, or made it dirty with, for example, makeup
- Put a clear note in your package stating what you want - for example if it needs to be exchanged for a different size, color - or credited
Click here:
https://return.shipmondo.com/dinvintageshopdk
CAN I EXCHANGE STYLES IN MY MYSTERY BOX?
YES! You can always exchange a mystery style - even if it is part of a box!
You have 14 days from when you receive your order to return or exchange your order.
Flg: conditions must be met:
- You must send the product back as you received it (incl. free stuff, otherwise we offset the value of the gift)
- You must not have used the product, washed it, or made it dirty with, for example, makeup
- Put a clear note in your package stating what you want - for example if it needs to be exchanged for a different size, color - or credited
Click here:
https://return.shipmondo.com/dinvintageshopdk
CAN I RETURN ALL / PARTS OF MY MYSTERY BOX?
YES! You can always return / exchange goods bought from us.. if it is part of a mystery package, you will be credited for what you bought it for in the package..
You have 14 days from when you receive your order to return or exchange your order.
Flg: conditions must be met:
- You must send the product back as you received it (incl. free stuff, otherwise we offset the value of the gift)
- You must not have used the product, washed it, or made it dirty with, for example, makeup
- Put a clear note in your package stating what you want - for example if it needs to be exchanged for a different size, color - or credited
Click here:
https://return.shipmondo.com/dinvintageshopdk
Må jeg komme forbi og bytte min ordre på jeres lager?
Ja, du er altid velkommen til at komme forbi lageret med din ombytning - hvis bare du aftaler det på forhånd..
På den måde kan vi have dine nye varer klar - og sikre du ikke kører forgæves!
Book på 28 15 55 75
Adresse: Lerbakken 25 - port 4, 8410 Rønde
I RECEIVED A WRONG SIZE BABY TEE?!
You have 99.9% received the right size! 👍🏻 Baby tees ARE (as the name might reveal) children's tees! However, in American children's sizes - and intended for adults! That is they fit tighter and shorter than our regular unisex tees! We have measured them and assessed what corresponds to an adult XS
XS = 104 / 3-4 years*
S = 116 / 5-6 years*
M = 128 / 7-8 years*
L = 140 / 9-11 years*
XL = 152 / 12-13 years*
*You can NOT assume from the children's size numbers on the neck - a 14-year-old will, for example, drown in L - but XS/S are 👍🏻
PSST! You can see Alberthe in all sizes of baby tees on our size guide:
https://dinvintageshop.dk/pages/storrelsesguide-for-vores-egen-kollektion
I HAVE BEEN DELIVERED THE WRONG STYLES..
Okay; so we've been too busy in the parcel department.. We're sorry for that!
Hurry up and write an email to customer service at kontakt@dinvintageshop.dk - and we will of course get it fixed asap
We answer emails every weekday at 10:00-15:00
En af mine styles er i stykker
Det beklager vi!
Skynd dig at sende en mail til kundeservice på kontakt@dinvintageshop.dk - så får vi det naturligvis fixet asap
Inkluder billeder af fejlen og beskrivelser heraf i mailen - og meget gerne dit ordrenummer
Vi svarer mails alle hverdage kl. 10:00-15:00
SKAL JEG SELV BETALE FOR RETURFRAGT?
Habitat accepts the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
MINE PENGE ER IKKE TILBAGEFØRT ENDNU?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
