WHAT THE FAQ?!
Here you will find our frequently asked questions
WHICH SIZE SHOULD I CHOOSE?
As a general rule, we recommend you choose the size you normally wear (also in baby tees)
Pulling out your favorite styles and comparing measurements on our size guide should help you decide!
Link to guide:
https://dinvintageshop.dk/pages/storrelsesguide-for-vores-egen-kollektion
TIP! If you are more into boxfit, you can +1 size
I RECEIVED A WRONG SIZE BABY TEE
You have 99.9% received the right size! 👍🏻 Baby tees ARE (as the name might reveal) children's tees! However, in American children's sizes - and intended for adults! That is they fit tighter and shorter than our regular unisex tees! We have measured them and assessed what corresponds to an adult XS
XS = 104 / 3-4 years*
S = 116 / 5-6 years*
M = 128 / 7-8 years*
L = 140 / 9-11 years*
XL = 152 / 12-13 years*
*You can NOT assume from the children's size numbers on the neck - a 14-year-old will, for example, drown in L - but XS/S are 👍🏻
PSST! You can see Alberthe in all sizes of baby tees on our size guide:
https://dinvintageshop.dk/pages/storrelsesguide-for-vores-egen-kollektion
MY DISCOUNT CODE IS NOT WORKING?
Have you checked that the items you have in the basket are not already discounted? This is most often the reason why your discount code does not work
DELIVERY
HOW FAST DO YOU DELIVER?
- We usually send your package within 1-3 working days, you will receive an SMS and email with tracking when your order is ready.
- Pre-orders are, however, an exception - and if you have a pre-order for your order, you must expect everything to be sent together
- Orders made at the weekend, holidays & holidays are sent out on Monday..
- You will receive tracking when the order has been shipped. (and the money is only withdrawn when your order has been sent!)
WHAT DOES PRE-ORDER MEAN..?
Pre-order = advance order
When you ordered the item, it was clearly stated which week we aim to be able to deliver the item to you - that is , as soon as it is in stock with us again!
If the specified week is exceeded, you will be continuously notified.
You must pay attention to if you have several styles in your order, then your order will be sent together, your pre-order has landed here! Of course, we do not withdraw the money from your account until the goods have been sent!
RETURN & EXCHANGE
HOW LONG DO I HAVE TO EXCHANGE?
You have 14 days from when you receive your order to return or exchange your order.
Flg: conditions must be met:
- You must send the product back as you received it (incl. free stuff, otherwise we offset the value of the gift)
- You must not have used the product, washed it, or made it dirty with, for example, makeup
- Put a clear note in your package stating what you want - for example if it needs to be exchanged for a different size, color - or credited
Click here:
https://return.shipmondo.com/dinvintageshopdk
CAN I EXCHANGE STYLES IN MY MYSTERY BOX?
YES! You can always exchange a mystery style - even if it is part of a box!
You have 14 days from when you receive your order to return or exchange your order.
Flg: conditions must be met:
- You must send the product back as you received it (incl. free stuff, otherwise we offset the value of the gift)
- You must not have used the product, washed it, or made it dirty with, for example, makeup
- Put a clear note in your package stating what you want - for example if it needs to be exchanged for a different size, color - or credited
Click here:
https://return.shipmondo.com/dinvintageshopdk
CAN I RETURN ALL / PARTS OF MY MYSTERY BOX?
YES! You can always return / exchange goods bought from us.. if it is part of a mystery package, you will be credited for what you bought it for in the package..
You have 14 days from when you receive your order to return or exchange your order.
Flg: conditions must be met:
- You must send the product back as you received it (incl. free stuff, otherwise we offset the value of the gift)
- You must not have used the product, washed it, or made it dirty with, for example, makeup
- Put a clear note in your package stating what you want - for example if it needs to be exchanged for a different size, color - or credited
Click here:
https://return.shipmondo.com/dinvintageshopdk
I RECEIVED A WRONG SIZE BABY TEE?!
You have 99.9% received the right size! 👍🏻 Baby tees ARE (as the name might reveal) children's tees! However, in American children's sizes - and intended for adults! That is they fit tighter and shorter than our regular unisex tees! We have measured them and assessed what corresponds to an adult XS
XS = 104 / 3-4 years*
S = 116 / 5-6 years*
M = 128 / 7-8 years*
L = 140 / 9-11 years*
XL = 152 / 12-13 years*
*You can NOT assume from the children's size numbers on the neck - a 14-year-old will, for example, drown in L - but XS/S are 👍🏻
PSST! You can see Alberthe in all sizes of baby tees on our size guide:
https://dinvintageshop.dk/pages/storrelsesguide-for-vores-egen-kollektion
I HAVE BEEN DELIVERED THE WRONG STYLES..
Okay; so we've been too busy in the parcel department.. We're sorry for that!
Hurry up and write an email to customer service at kontakt@dinvintageshop.dk - and we will of course get it fixed asap
We answer emails every weekday at 10:00-15:00
