Trading conditions

Terms and Conditions for Your Vintage Shop

Your Vintage Shop
Dalsagervej 25F, 8250 Egå
TEL: +45 28 14 55 75

CVR: 44930366 // Your Shop Aps

Payment

Din Shop ApS accepts online payments with Dankort, Visa/Dankort, Mobilepay Online, ApplePay etc.

Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

Your Vintage Shop uses a secure payment server that encrypts all information with the SSL protocol, which means your data is secure and cannot be read by outsiders.

Delivery

The delivery time for your order is usually 1-3 business days - except during particularly busy times....

Right of withdrawal

There is a 14-day full right of return on goods purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You will be responsible for any return costs.

Requests for cancellation must be notified to us no later than 14 days after delivery (via our online return portal) and must reach us no later than 14 days after we are informed of your use of the right of cancellation.

The condition of the item upon return

You are liable for any diminished value of the goods caused by handling other than what is necessary to establish the nature, properties and function of the goods. This means that you must try the goods in the same way as if you were shopping in a physical store & the goods must still be saleable.

If the item has been tried on beyond what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will receive a smaller part or none of the purchase amount back. It is up to Din Vintage Shop to assess the condition of the item.

Right of complaint

There is a 2-year warranty on products according to the Danish Sales Act. The warranty applies to all defects, material and manufacturing.

Complaints regarding errors and defects must be reported to Din Vintage Shop at kontakt@dinvintageshop.dk (include pictures & description of the defect). This is done within a reasonable time after receipt of the goods. Here, a maximum of two months is considered a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Your Vintage Shop will cover the return costs to a reasonable extent.

When returning, contact the company:

Your Vintage Shop Headquarters (not open to customers)
Dalsagervej 25F, 8450 Egå
TEL: +45 28 14 55 75 
kontakt@dinvintageshop.dk

CVR: 44930366 - From the App Shop

Complaints are received not if these are sent cash on delivery or to a parcel shop.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Din Vintage Shop, we need the following information:
. Name
Address
. Telephone number
. Email address

We register your personal data with the aim of being able to deliver the goods to you.

The personal data is registered with Din Vintage Shop ApS and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

The director and employees of Din Vintage Shop have access to the information recorded about you.

The data controller at Din Vintage Shop is: Frederik Madsen

We do not store and transmit customer information encrypted.

As a registered user of Din Vintage Shop, you always have the right to object to the registration. You also have the right to access the information that is registered about you. You have these rights under the Personal Data Act and inquiries in this regard should be directed to kontakt@dinvintageshop.dk.

Cookies
On https://dinvintageshop.dk/ Cookies are used for the purpose of optimizing the website and its functionality, and thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions at Webshop Cookies and Privacy Policy.

Log statistics
We use a log statistic on https://dinvintageshop.dk/, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc.

The log statistics are only used for the purpose of optimizing your Vintage Shop website.

Consumer protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Opportunities for appeal

Complaints about products can be sent to:

The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For EU citizens outside the EU, complaints must be submitted via the EU Commission's online complaint platform.
ec.europa.eu

When making a complaint, our email address must be stated: kontakt@dinvintageshop.dk as well as the website where you purchased the item.