When you place an order, you should receive an email at the address you provided!

If you have not received an email, try checking your spam folder.

If it is not there either, you have most likely entered the wrong email address. Please email contact@dinvintageshop.dk with your name, address, and the desired email address. We will check whether your order has gone through and whether your email address is correct. Finally, we will send you a new order confirmation to the corrected email address.

We completely understand that you may regret all or part of your purchase. Perhaps things even happened a little too quickly.

- BUT since we have hired an external warehouse to handle shipping our orders as efficiently as possible, unfortunately we cannot change your order once it has been placed and handed over to them.. (Pre-orders are exempt, though!)

That is the advantage (and, in this case, the disadvantage) of getting orders shipped out quickly!

We completely understand that you may regret your purchase, accidentally place two orders in a row, or simply change your mind.

CLICK HERE TO REQUEST CANCELLATION!

As we have hired a fulfillment center to handle shipping our orders, as effectively as possible Unfortunately, we cannot guarantee that we will be able to stop your order once it has been handed over to them.

But of course, we will do everything we possibly can as soon as we receive your cancellation!

It’s truly the best idea in the world! And it’s something we offered when we had our own warehouse..

- BUT since we have hired a fulfillment center to handle shipping our orders as efficiently as possible, unfortunately we can’t change your order once it has been placed and handed over to them..

That’s the advantage (and in this case, the disadvantage) of getting orders shipped out quickly!

As a general rule, we recommend choosing the size you normally wear—or going one size up!

If you pull out your favorite styles and compare their measurements with the size guides available on most of our products, it should help you make your decision!

YES! A gift card is a brilliant idea if you don't know what to choose—or if you're short on time, because we send it to your email immediately after purchase!

You decide exactly how much the amount should be!

Shop gift cards here

Have you checked that the items in your cart aren’t already discounted? This is usually why your discount code doesn’t work—you can’t use it on discounted items or bundle deals.

We do not answer customer service questions on Instagram & TikTok—for the simple reason that two different people handle these tasks..

If you need to contact customer service, please contact us on weekdays between 10:00 and 14:00.. Text messages are not an option…

Tel.: 28 14 55 75
Kontakt@dinvintageshop.dk

YES! We are open every weekday from 10:00–12:00 + 12:30–14:00

Customer service: 28 14 55 75

If you call outside the hours listed above, you will reach the answering machine..

Please send an email to kontakt@dinvintageshop.dk

Nope.. We’d really prefer that you contact us in writing by email instead (kontakt@dinvintageshop.dk)

The reason is quite simple: so we can keep track of what has been agreed upon—in one place...

If you have urgent questions, we recommend calling us at 28 14 55 75 (Mon–Fri 10–14)

YES! We answer emails Monday–Friday from 10:00 a.m. to 4:00 p.m. (excluding public holidays)

If you have urgent questions, we recommend calling us at 28 14 55 75

Otherwise, we will answer emails in chronological order, from one end to the other.

• Normally, we ship your package within 1–2 business days; you’ll receive an SMS and email with tracking once your order is ready to be shipped....

• (We most often ship orders placed before 2 p.m. the same day) – our warehouse team are absolute superstars

• Pre-orders are an exception, however – if your order includes a pre-order item, please expect everything to be shipped together

• Orders placed on weekends, public holidays & during vacations are generally shipped on Monday.. (in the order they were placed – so if there are many weekend orders, they MAY not be shipped until Tuesday – but we’re doing EVERYTHING we can!)

• You’ll receive tracking once your order has been shipped. (And, naturally, payment is only charged once your order has been shipped!

• Your chosen carrier will then deliver to your chosen delivery location within 1–2 days

***Please expect slightly longer delivery times during special live offers, sales, and new popular drops, as well as during public holidays, when packages cannot be collected...

Pre-order = pre-order

When you ordered the item, it was clearly stated which week we expect to be able to deliver it to you—in other words, as soon as it is back in stock with us! (You can also check your order confirmation.)

If the stated week is exceeded, you will be kept updated..

Please note that if you have several styles in your order, your order will not be shipped until your pre-order has arrived here! Naturally, we will not charge your account until the goods have been shipped!

Short answer: no

Longer answer: We have just switched to a fulfillment warehouse so that we can process your orders faster—even during peak season and sales periods. But this also means that we no longer offer warehouse pickup. Your package is no longer shipped from OUR warehouse...

YES! You bet—we ship to a wide range of countries! We use GLS, DAO & POSTNORD

If your country isn’t on the list, please feel free to contact us at kontakt@dinvintageshop.dk

Delivery time is approximately;
Within the EU; approximately 1–4 business days—no additional customs duties or fees

Unfortunately—no.

The reason is simple: we have switched to a more automated, machine-controlled system that ensures much faster processing of returns and exchanges!

However, this also means that products included in the package in addition to the original order will NOT be credited to you.

Therefore, each order number must have its own return registration in order to be processed correctly.

At the moment, you can expect a processing time of approximately 1–3 business days after we receive your package.

We are working as quickly as possible, and you will be notified as soon as your return has been processed.

NB! If you requested a refund, your bank may require an additional 3–5 business days to process it. The money will be credited to the card you used!

You have 14 days from receiving your order to request a return or exchange of your order..

The following conditions must be met:

• You must send the product back in the condition in which you received it (including free items; otherwise, we will deduct the value of the gift)
• You must not have used, washed, or soiled the item with, for example, makeup or perfume
• All original labels and tags must still be attached to the clothing!

Click here to make a return

YES! You can always exchange items with us—even if they are part of a mystery box!

You always have 14 days from receiving your order to request a return or exchange for your order.

The following conditions must be met:

• You must send the product back in the same condition in which you received it (including free items; otherwise, we will deduct the value of the gift)

• You must not have used, washed, or soiled the item, for example with makeup

• You pay the return shipping costs, and we pay the shipping costs for your exchanged item
  
  Click here for returns

We would LOVE to have you visit us!

BUT... Since we have moved to a warehouse facility, we can no longer offer order pickup..

With 99.9% certainty, you received the right size! 👍🏻 Baby tees are indeed (as the name might reveal) children's tees! However, they use American children's sizes—and are designed for adults! In other words, they fit tighter and shorter than our regular unisex tees! We have measured them and determined which sizes correspond to an adult XS

XS = 104 / 3–4 years*
S = 116 / 5–6 years*
M = 128 / 7–8 years*
L = 140 / 9–11 years*
XL = 152 / 12–13 years*

*You CANNOT rely on the children's size numbers on the neck—a 14-year-old would, for example, be swimming in L—but XS/S is 👍🏻

PSST! You can see Alberthe wearing all sizes of baby tees in our size guide:
https://dinvintageshop.dk/pages/storrelsesguide-for-vores-egen-kollektion

Okay; we’ve been too busy in the packing department... We’re sorry about that! Before you send anything back (at your own expense), let us help you!

Please hurry and email customer service at kontakt@dinvintageshop.dk, and we’ll of course get it fixed as soon as possible.

We answer emails every weekday from 10:00 a.m. to 3:00 p.m.

We’re sorry about that!

Please email customer service at kontakt@dinvintageshop.dk as soon as possible, and we’ll naturally get it fixed ASAP.

Include pictures and descriptions of the issue in the email, along with your order number if possible.

We answer emails every weekday from 10:00 to 15:00.

Yes, you need to book a return label yourself through our online returns portal. Your return costs 39,- and will only be charged when your return is processed.

If you would like to exchange your item, we will of course send your new item free of charge as an additional service.

We process your return within 1–3 business days after receiving it*.. You will receive an email as soon as your package arrives here..

If you have NOT received an email (and have checked your spam folder), try tracking your package.. 

If we have not received your return package, you should try to report it as missing.. We cannot issue refunds for items we have not received..

When we receive your return, you will receive 2 emails from us to guide you through the process;

1 - when we receive your return
2 - when your return has been processed (after 2–5 business days)

After this, your bank must return the money to the account from which the order was paid. (For security reasons, we cannot transfer money to any other account).. 

Your bank may now take 2–10 days to complete this process—and unfortunately, this is not something we can speed up!

*) During particularly busy periods, you should expect it to take somewhat longer to process your return. Just know that we process it as soon as possible.

Of course, you’re welcome to try on your bikini, but please wear a pair of panties underneath the bottom and make sure to leave the hygiene sticker in place. We cannot exchange or accept returns of a soiled bottom.

Of course, you can exchange or return your bikini—as long as you remember to wear a pair of panties underneath the bottoms and leave the hygiene sticker in place. We cannot exchange or accept a dirty bottom as a return.

Just choose your usual size when selecting a bikini—our bikinis are true to size and can also be adjusted.